Disabled Visitors

General information for disabled visitors coming to the Eisteddfod

  1. Access Information

    It is the Eisteddfod's policy to be an inclusive event where everyone is welcome. We make every reasonable effort to accommodate a diverse range of needs and to make the event as accessible as possible. 
    The Eisteddfod is a peripatetic festival, and is usually held on agricultural land. We do our best to provide paths around the Maes, but we are constricted by the condition of the land itself when designing and preparing the venues.
    **Please be advised that the terrain in some parts of the site can be difficult for wheelchair and scooter users.**
    If you're disabled, the following advice should assist you to have a lovely visit. You are encouraged to contact us prior to your arrival for further information or to discuss particular needs and requirements.
  2. Getting to the Eisteddfod

    Disabled parking is available at all our car parks. Please make sure your blue badge is visible when entering the car park so that the stewards can guide you to the disabled spaces.

  3. Renting a scooter or wheelchair

    We work in partnership with Living Life (Byw Bywyd) to enable visitors with mobility issues to enjoy their visit to the festival. The Byw Bywyd stand is always as close as possible to the main entrance to the Maes, and you can hire wheelchairs and scooters for your visit here.

    We do advise visitors who require this service to book ahead and this can be done by ringing 01286 830 101.

  4. Tickets

    In front of our entrances, our ticket booths have some low windows, and are suitable for wheelchair users. There is a ‘loop’ system to assist ticket buyers who are hard of hearing. You can also buy your tickets online – www.eisteddfod.wales.
     
    If you require the help of a personal assistant, we offer tickets free of charge. Before issuing Personal Assistant tickets, we require one of the following forms of copied evidence:
     
    • Front page of DLA / PIP (no specific rate)
    • Front page of Attendance Allowance letter (no specific rate)
    • Evidence that registered severely sight impaired (blind)
    • Recognised Assistance Dog ID card
    • Credability’s Access Card
  5. Eisteddfod buildings

    Within the Pavilion, a designated area is provided for wheelchairs, with nearby seats for carers. You are advised to book in advance in order to ensure your place, and this can be done by emailing gwyb@eisteddfod.org.uk or by ringing the ticketline - 0845 4090 800.  Guide dogs are permitted in the Pavilion itself, but do please inform the stewards on the doors, so they can guide you to a suitable seat with room for your dog beside you.  
     
    You can also use the Pavilion’s simultaneous translation service (provided by Cymen) as an audio-description service. The translation equipment is available free of charge from the Translation Centre close to the Pavilion, or do ask a member of staff or a volunteer in the Visitors’ Centre for advice.  This service is provided in English.
  6. Quiet Area

    There is a facility for visitors with disabilities requiring a quiet space from the busy Maes to relax.  The Llecyn Llonydd can be found on the site map or ask one of the stewarding team for directions.

  7. Strobe Lighting

    There may be use of strobe lighting in some buildings and on the stages during some performances / shows.

  8. Toilets

    In each block of toilets there is one which especially adapted for people with disabilities, with a ramp for ease of access. The toilet block next to the First Aid Unit / Pavilion has (low independency) toilet. There is a lock on this toilet which is operated with a ‘RADAR’ key.  Anyone needing to use this facility without the required key should go to the information desk in the Visitors’ Centre or the First aid Unit.

  9. Accessibility around the Maes

    There should be a ramp for every building on the field. If you have difficulty in accessing any of the buildings, let the Eisteddfod office know at once. If you are having servere difficulties navigating around the Maes, contact one of the Steward Supervisors (red high vis vests) who will be able to call for assistance. 

  10. Additional support

    Eisteddfod stewards are situated in each of our buildings and are there to help visitors with any queries or needs you may have. They are instantly recognisable in the hi-vis jackets and they will be able to help or advise you on all issues.  
     
    We will take every reasonable step to make everyone’s visit to the Maes a pleasurable one. However, if you experience any difficulties while on the field, go to the Eisteddfod Office, which is behind the Pavilion, or to the Visitors’ Centre.
  11. Contact

     
    Alwyn Roberts, the Eisteddfod's Head of Community Delivery is responsible for access on the Maes, and Alwyn can be contacted in the Office at the back of the Pavilion during the week. If he is not available, a member of staff will be able to reach him on the radio. Your concerns will be dealt with within two hours and Alwyn or another member of the Eisteddfod management team will contact you within that time. 
     
    If you'd like to contact Alwyn beforehand, you can email him alwyn@eisteddfod.org.uk, write to The Eisteddfod Office, Unit 15 Mold Business Park, Wrexham Road, Mold, Flintshire. CH7 1XP or telehpone 0845 40 90 400.  It is the Eisteddfod’s policy to reply to every correspondence within 7 working days.
     
    Should you wish to contact the Eisteddfod Office with a general enquiry, email gwyb@eisteddfod.org.uk or telephone 0845 4090 900.