Accessibility

Information for visitors with disabilities coming to the Eisteddfod. You can read the Accessibility Guide here.

  1. Eisteddfod Accessibility

    As a festival the Eisteddfod visits different areas and communities each year, and every year visitors come to us from different areas and communities.

    If you have a disability, we hope that the advice below will be of assistance for you to have a pleasant visit, please feel free to contact us prior to your visit if you have any specific queries.

    The Eisteddfod is a touring festival, and is often held on agricultural land. We do our upmost to ensure level paths around the Maes, but we are very dependent on the land itself when planning and preparing the Maes. **It should be noted that the Eisteddfod is an open-air field event and as a result the terrain in some parts of the site may be difficult for wheelchair users to navigate.**

    The Eisteddfod is committed to providing an accessible facilities and Maes for all, and to make every effort to make a visit to the Eisteddfod Maes as enjoyable as possible.

  2. Getting to the Eisteddfod

    From the Caravan Site
    If staying on the Caravan Site, there will be a low floor shuttle bus service from the entrance fo the Caravan Site (near Meadow Vale Garage) to the bus drop off in front of the main entrance to the Eisteddfod and will run daily between 07:00 and 00:00.  There is a footbridge to cross the A470 adjacent to the Maes.  If you have a scooter or wheelchair that cannot be folded to cross the footbridge, you are advised to use the shuttle bus as there is no other designated pedestrian crossing.
     
    Car
    There will be dedicated disabled parking provision for blue badge holders next to the main entrance to the Eisteddfod.  This car park will be clearly signed - show your blue badge to the steward when arriving. Follow the signs and do not go to the general car parks.
     
    Taxis
    Taxis will be able to drop off and collect in a designated area in front of the main entrance to the Eisteddfod.  There will be a similar provision for members of the public who wish to drop and collect near the main entrance.
     
    Buses (private operators and competitors)
    Buses will be able to drop off and collect in front of the main entrance to the Eisteddfod.  Drivers will be advised on local parking options and return arrangements at the end of the day to pick up passengers.
     
    By bike or on foot
    There is a footpath to the Maes from Llanrwst and Betws y Coed. There will be a footbridge over the A470. As we are not allowed to create a pedestrian crossing on the A470, we encourage users of scooters and wheelchairs to use the shuttle bus from the Caravan Park or public services that will drop passengers in front of the main entrance.
     
    Bicycles can be kept and locked at the bottom of the footbridge or in front of the Main Entrance.
  3. Hiring a scooter or wheelchair

    We work in partnership with Living Life (Byw Bywyd) to enable visitors with mobility issues to enjoy their visit to the festival. The Byw Bywyd stand is always as close as possible to the main entrance to the Maes, and you can hire wheelchairs and scooters for your visit here.

    We do advise visitors who require this service to book ahead and this can be done by ringing 01286 830 101.

    There will be dedicated charging points on the Maes for scooters.  Refer to the Maes map for locations or ask on of the stewarding team.

  4. Tickets

    In front of our entrances, our ticket booths have some low windows, and are suitable for wheelchair users. There is a ‘loop’ system to assist ticket buyers who are hard of hearing. You can also buy your tickets online – www.eisteddfod.wales.
     
    If you require the help of a personal assistant, we offer tickets free of charge. Before issuing Personal Assistant tickets, we require one of the following forms of copied evidence:
     
    • Front page of DLA / PIP (no specific rate)
    • Front page of Attendance Allowance letter (no specific rate)
    • Evidence that registered severely sight impaired (blind)
    • Recognised Assistance Dog ID card
    • Credability’s Access Card
  5. Eisteddfod Pavilion

    Within the Pavilion, a designated area is provided for wheelchairs, with nearby seats for carers. You are advised to book in advance in order to ensure your place, and this can be done by emailing gwyb@eisteddfod.org.uk or by ringing the ticketline - 0845 4090 800. 

    You can also use the Pavilion’s simultaneous translation service (provided by Cymen) as an audio-description service. The translation equipment is available free of charge from the Translation Centre close to the Pavilion, or do ask a member of staff or a volunteer in the Visitors’ Centre for advice.  This service is provided in English.

  6. General Accessibility around the Maes

    This year all the trackway are wheelchair and scooter friendly and each building has a ramp.  If you have difficulty accessing any building, please let the Eisteddfod Office know immediately. If you are having trouble getting around the Maes, please contact one of the Stewarding Supervisors (red / orange high visibility jackets) who can ask for an on call service to assist you.
     
    A maintenance program will be in place to ensure that the grass on the Blue Badge parking and the Maes is kept short.
  7. Assistance Dogs

    Assistance dogs are permitted everywhere on the Maes including the Pavilion itself, but do please inform the stewards on the doors, so they can guide you to a suitable seat with room for your dog beside you. 

  8. Llecyn Llonydd (Chill Out Area)

    This is facility for visitors with disabilities requiring a quiet space from the busy Maes to relax.  Llecyn Llonydd is located adjacent the First Aid Unit between the Dance and Pagoda buildings on the site Map.

  9. Strobe Lighting

    There may be use of strobe lighting in some buildings and on the stages during some performances / shows.

  10. Toilets

    In each block of toilets there is one which especially adapted for people with disabilities, with a ramp for ease of access. The toilet block next to the First Aid Unit / Pavilion has (low independency) toilet. There is a lock on this toilet which is operated with a ‘RADAR’ key.  Anyone needing to use this facility without the required key should go to the Stewards Office or the Information Desk in the Visitors’ Centre or the First Aid Unit which is nearby.

    Toilets and showers for disabled visitors are available on the Family Caravan and Camping Site. The location of all services and provisions will be indicated on a site map available on arrival.

  11. Additional support

    Eisteddfod stewards are posted in each of our buildings and are there to help visitors with any queries or requests you may have. They are instantly recognisable in the hi-vis jackets and they will be able to help or advise you on all issues. 

    We will take every reasonable step to make everyone’s visit to the Maes a pleasurable one. However, if you experience any difficulties while on the field, go to the Eisteddfod Office, which is behind the Pavilion, or to the Visitors’ Centre.

  12. Contact

     
    Alwyn Roberts, the Eisteddfod's Head of Community Delivery is responsible for access on the Maes, and Alwyn can be contacted in the Office at the back of the Pavilion during the week. If he is not available, a member of staff will be able to reach him on the radio. Your concerns will be dealt with within two hours and Alwyn or another member of the Eisteddfod management team will contact you within that time. 
     
    If you'd like to contact Alwyn beforehand, you can email him alwyn@eisteddfod.org.uk, write to The Eisteddfod Office, Unit 15 Mold Business Park, Wrexham Road, Mold, Flintshire. CH7 1XP or telehpone 0845 40 90 400.  It is the Eisteddfod’s policy to reply to every correspondence within 7 working days.
     
    Should you wish to contact the Eisteddfod Office with a general enquiry, email gwyb@eisteddfod.org.uk or telephone 0845 4090 900.