Access

This page includes information for our disabled visitors

General information for disabled visitors coming to the Eisteddfod in Cardiff

As a travelling festival the Eisteddfod visits different areas and communities every year, with people visiting us form many different parts of Wales and beyond.
 
If you or a family member or friend are disabled, the information on this page will help you to have an enjoyable visit, and please contact us beforehand if you have any specific questions.
 
It is the Eisteddfod's policy to be an inclusive event and everyone is welcome. We make every effort to accommodate a diverse range of needs and to make the event as accessible as possible. 
 

Getting here

Where is this year’s Eisteddfod?
This year’s festival is held in Cardiff Bay, using a combination of permanent buildings and attractive temporary structures.  Many events and activities will be held within the Wales Millennium Centre.
 
How to get here?
 
Public transport:
Getting to the Bay is easy on public transport.  For more details go to https://www.traveline.cymru/
 
Car
There are a number of car parks with disabled spaces in the Bay.  More details on how to find them and prices here - https://www.parkopedia.com/ 
 
There are a limited number of disabled parking spaces available in the Qpark car park in the Bay, situated across the road from the Millennium Centre,  Pre-book your space for a 20% discount by entering EISTEDDFOD as the discount code.
 
The car parks at the Red Dragon Centre, Mermaid Quay and Havannah Street also have a number of disable parking spaces available.  Please note these are within public car parks and spaces cannot be reserved for Eisteddfod visitors.
  

Eisteddfod Park and Ride

  • A park and ride service will operate from Monday to Friday (6-10 August) between 07:00 (first service from Leckwith) and 00:00 (last service from Hemingway Road, Cardiff Bay)
  • Disabled parking available at the Leckwith car park, located near Cardiff City Stadium.  Please show stewards your blue badge on arrival.
  • Shuttle buses from Leckwith and our caravan and campsite in Pontcanna Fields to the bay are accessible for disabled visitors with room for one wheelchair on each bus.
  • If you are staying on the caravan site, help is available to take you from the entrance to the bus stop on Western Avenue.  This service is also available on the return journey to the caravan site.
Click here for directions on how to get to the Eisteddfod and the park and ride service.
 
Taxis:
 
The taxi rank is situated outside the Tesco store across the road from the Wales Millennium Centre in Mermaid Quay.
 
A number of taxi companies operate in Cardiff Bay, including:
 
Capital Cabs
Tel: 02920 777 777
 
Cardiff Cabs
Tel: 02920 90 90 90
 
Cardiff Taxi
Tel: 02921 99 1234
 
City Taxis Cardiff
Tel: 02920 400 400
 
Premier Taxis
Tel: 02920 555 555
 
Dragon Taxis
Tel: 02920 333 333
 
Bay Cars
Tel: 02920 350 350
 
Private coaches (organised trips and competitors)
 
Coaches will be able to drop off visitors and park for the day on Lloyd George Avenue, which is convenient for the Millennium Centre.
 

Renting a scooter or wheelchair

Contact Byw Bywyd to book a wheelchair or scooter for your visit - 01286 830 101 or email post@byw-bywyd.co.uk.  Byw Bywyd will be based within the Red Dragon Centre, around 100m from the Millennium Centre, during the week.
 

Tickets

The Eisteddfod will operate a wristband system for day activities held in the HSBC Pavilion in the Donald Gordon Theatre and in the other sub-pavilions and rooms located on Level 1 and above in the Millennium Centre.  These can be purchased beforehand or bought on the day.  This will enable organisers to control visitor numbers in line with the Centre’s health and safety requirements.
 
No wristbands needed to explore the Maes or for entry into any of the buildings outside the Millennium Centre.  Additional tickets required for concerts and many evening events.
 
The ticket / wristband desk in the Millennium centre foyer is accessible for disabled visitors.  Hearing loops available at the ticket and information desks, Urdd reception, merchandise points and the main bars.  Click here to pre-order tickets.
 
The Wales Millennium Centre is a member of Hynt, a national accessibility scheme working with a network of theatres and arts centres across Wales.  Hynt card-carriers are eligible for a free ticket for a partner, carer or personal assistant.
 
Hynt is a partnership between Creu Cymru and Diverse Cymru, and the scheme is administered independently at the Wales Millennium Centre.
All Hynt applications should be emailed to applications@hynt.co.uk or sent through the post to:
Hynt Card
Network House
St Ives Road
Sandycroft
Flintshire
CH5 2QS
For more information on Hynt and to download an application form, go to http://www.hynt.co.uk/en/  
 
The HSBC Pavilion in the Donald Gordon Theatr has spaces allocated for wheelchairs and a seat nearby for carers.  You will need to book these seats beforehand by emailing tocynnau@wmc.org.uk or by ringing the ticketline on 0845 4090 800.  
 

Eisteddfod Buildings

Entry to all the permanent and temporary buildings used by the Eisteddfod, other than the Portland House Cellar, are accessible for wheelchairs.  Every permanent and temporary building has a ramp / lift for access.
 
Simultaneous translation available in the HSBC Pavilion in the Donald Gordon Theatre throughout the day.  This can also be used as an audio-description service.  The translation equipment is available free of charge from the Translation Centre in the Centre foyer, or ask staff or volunteers for help.  This is an English language service.
 
Due to its location and programme, the cellar at Portland House could be unsuitable for disabled visitors and those with medical needs.  For more information contact the Eisteddfod office.
 
The permanent buildings which form part of the Maes are open to the public and are accessible to everyone.  Click on the link for more information on the facilities available in each building.  Contact the Eisteddfod office for more information beforehand.
 
Wales Millennium Centre
 
Y Senedd
 
Norwegian Church
 
Portland House
 
Urdd Centre
 
Pierhead Building
 

Guide Dogs

Guide dogs are welcome in all areas of the Wales Millennium Centre.  If you would like your dog to stay with you during your visit, ask the Ticket Office staff to suggest a suitable seat.  Otherwise, you can leave your dog with a member of the front of house team.  Guide dogs are also welcome in all other buildings.
 

Quiet Space (Llecyn Llonydd)

The Eisteddfod provides a quiet space for any disabled visitors wishing to relax away from the bustle of the Maes for a while.  Information will appear here soon.
 

Lighting

There may be use of strobe lighting in some buildings and on the stages during some performances / shows.
 

Toilets

In every block of temporary toilets there is one which especially adapted for people with disabilities, with a ramp for ease of access.  Wheelchair accessible toilets area also located in the following centres:
Red Dragon Centre
Wales Millennium Centre
Norwegian Church
Urdd Centre
Y Senedd
Pierhead Building
 

General accessibility around the Maes

As the Maes is based on a hard standing area outside the Millennium Centre, all buildings will be accessible, with a ramp leading to every building.  If you have any difficulty entering any building, speak to a steward or member of staff immediately,  If you are having difficulty around the Maes, speak to one of our Supervisors (dressed in red / orange hi vis jackets), who will be able to advise you.

Additional Information

Eisteddfod stewards are situated in each of our buildings and are there to help visitors with any queries or needs you may have.  They are instantly recognisable in the green hi-vis jackets and they will be able to help or advise you on all issues.
 
We also have a team of customer advisors situated in three information hubs around the Maes.  These advisors will be able to help you to make the most of your visit.
 
We will take every reasonable step to make everyone’s visit to the Maes a pleasurable one. However, if you experience any difficulties while on the field, go to the Eisteddfod Office, which is behind the Pavilion, or to the Visitors’ Centre. 
 
Alwyn Roberts, the Eisteddfod's Head of Community Development, is responsible for access on the Maes, and Alwyn can be contacted in the office at the back of the Pavilion during the week.  If he is not available, a member of staff will be able to reach him on the radio.  Your concerns will be dealt with within two hours and Alwyn or another member of the Eisteddfod management team will contact you within that time.  If you'd like to contact Alwyn beforehand, send him an email, alwyn@eisteddfod.org.uk
 
The Eisteddfod Office telephone number is 0845 4090 900 or e-mail gwyb@eisteddfod.org.uk

Medical provision

The First Aid centre and professional healthcare services are located off Pierhead Street (between the Pierhead Building and the Urdd Centre).  First aid officers will also be on duty around the Maes and in the main buildings.
PDF icon General information for disabled visitors